How To Begin

See a doctor and receive a referral

  • Physical Therapy must be completed under a doctor’s supervision. We cannot schedule you for an initial evaluation until you have seen a doctor and received referral.
  • Doctors can FAX referrals directly to us.  FAX: (830) 538-3346

Schedule an Initial Evaluation

  • Call us at (830) 538-3344 when you have received a referral and are ready for an appointment
    • It is usually 1-1 ½ weeks between scheduling and your initial evaluation appointment due to limited appointments
  • We will call you one day before your initial evaluation to confirm the appointment and address any insurance questions, co-pays, or co-insurances

Before & During Your Initial Evaluation

  • We encourage you to print out the paperwork HERE or receive a copy of the paperwork from our office to complete before your appointment
    • We can make a copy of medication lists if need be.
    • For Medicare and some United Healthcare plans, we will have an additional form to fill out when you arrive.
  • Watch the following videos to prepare for your physical therapy.
  • Arrive on Time
    • If you have completed your paperwork already, arrive just 5 minutes before your appointment.
    • If you have not completed the paperwork, please arrive 10 minutes before your appointment.
  • Wear comfortable clothing to the appointment so that your condition can be properly accessed
    • Shorts for knee/hip
    • Sleeveless shirt for shoulders
  • The Initial Evaluation will last 1 ½ -2 hours
    • The Physical Therapist will assess your condition, treat you, create a rehabilitation plan, and show you exercises and stretches to begin the healing process

Regular Appointments

  • After your initial evaluation, you will attend physical therapy usually 2 or 3 times a week. These sessions usually last:
    • 1 ½ – 2 hours for upper extremities and back injuries
    • 2-2 ½ for lower extremities
  • Scheduling these appointments is done on a more flexible basis. We take appointments for these on the following days:
    • Monday 7:00AM-5:00PM
    • Tuesday 7:00AM-10:00am
    • Wednesday 7:00AM-5:00PM
    • Thursday 7:00AM-3:00PM
    • Friday 7:00AM-10:30AM
  • You will be Re-Evaluated every 8-12 visits, depending on your program to reassess your progress and determine if you will continue with therapy or discharge

Billing & Payment Options

  • Insurance
    • We will begin billing your insurance after your first appointment. On average, it takes 2-3 weeks to receive claims back. They will be applied to your account, and then a bill will be sent out at the end of each month for the remaining balance.
    • Co-Pays
      • We prefer to take copayments once a week, for all the visits that week. We can work with you to take them depending on your financial situation
    • Co-Insurance
      • We usually do not know what this will amount to until after we begin to receive claims back. However, we will usually take $30-$50 a visit to begin covering this.
  • Private Pay
    • We prefer to take these payments once a week, for all the visits that week. Depending on your financial situation, we can work with you to create the best option.

**Bill statements for all cases are sent out monthly until paid, and can be paid in person or by mail**

2309 HWY 90 W  •  Castroville, TX 78009  •  Phone  (830) 538-3344  •  Fax (830) 538-3346